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Terms and Conditions | Happy Bunch

 

Terms & Conditions

Welcome to Happy Bunch! By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

Company Name: Flower Chimp Pte Ltd
Registered Office: 3014A UBI Rd #04-01, 408703, Singapore
Email: hello@happybunch.com.sg
Company Registration Number: UEN: 201823815C
In these Terms and Conditions, the terms ‘Flower Chimp Pte Ltd’, ‘Happy Bunch’, ‘we’, or ‘us’ refer to the owner of this website.

2. Ordering and Delivery

  • Order Cut-off Time:
    For same-day delivery, orders must be placed by 5pm, Monday to Sunday.

  • Delivery Days:
    We deliver 365 days a year, including weekends and public holidays.

  • Delivery Area:
    Delivery is available within designated areas. Please check our delivery zones for specific details.

  • Delivery Charges:
    Delivery charges depend on the location and size of the order. These charges will be displayed during the checkout process.

  • Delivery Times:
    Delivery times vary based on the delivery location. We aim to fulfill all orders within the specified time frames, but delivery times are not guaranteed and may vary.

3. Payment

  • Accepted Methods:
    We accept various payment methods including credit/debit cards, online payment systems, and other methods as specified during checkout.

  • Currency:
    All transactions are processed in Singapore Dollars (SGD).

  • Payment Security:
    We use secure payment gateways to process payments and ensure the protection of your financial information.

4. Returns and Exchanges

  • Policy:
    Due to the perishable nature of our products, we generally do not accept returns or exchanges. If you encounter any issues with your order, please contact us within 24 hours of delivery and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days. Some banks can take up to 15-30 days, or until your next billing cycle. Happy Bunch has no influence over these timescales.

5. Product Information

  • Availability:
    Product availability is subject to change. We strive to ensure the accuracy of our product descriptions and availability but may occasionally encounter stock issues.

  • Substitutions:
    If a specific flower or product is unavailable, we may substitute it with a similar item of equal or greater value. We will make reasonable efforts to notify you of any substitutions.

6. User Responsibilities

  • Accuracy of Information:
    You are responsible for providing accurate information during the ordering process, including delivery details and contact information.

  • Delivery Address:
    Ensure that the delivery address provided is correct and accessible. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

7. Privacy and Data Protection

  • Data Handling:
    We are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

  • Cookies:
    Our website uses cookies to enhance your browsing experience. By using our site, you consent to our use of cookies.

8. Intellectual Property

  • Ownership:
    All content on our website, including text, images, and logos, is the property of Flower Chimp Pte Ltd or its licensors and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

9. Changes to Terms

  • Modifications:
    We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

10. Limitation of Liability

  • Disclaimer:
    To the fullest extent permitted by law, Flower Chimp Pte Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

  • Force Majeure:
    We are not liable for any delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, strikes, or other events.

11. Governing Law

  • Jurisdiction:
    These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Singapore.

12. Contact Us

  • Inquiries:
    For any questions or concerns regarding these Terms and Conditions, please contact us at hello@happybunch.com.sg or call us at +6531052258.

Thank you for choosing Happy Bunch. We look forward to serving you!