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Does the price shown on your website include GST?

The price shown on our website is exclusive of GST. With effect from Monday 25 Oct 2021, 00:00 (Singapore Time), 

GST will be applied during checkout in accordance with Singapore’s tax regulations.

Which products do you recommend for birthdays?

What better way to celebrate one of the most regular occasions by sending something nice! We have a Birthday Delivery Gift Guide for the beloved ones in your life here: www.happybunch.com.sg/birthday


Happy gifting! 💕

About our Surprise Bunch

Surprise Bunch is a concept where we don’t reveal the bunch design in advance. It’ll be a well-kept secret until it reaches the hands of your recipient!  This concept allows us to introduce seasonal flowers more regularly and make the best use of the latest flower shipments, keeping the bunch designs exciting, all while ensuring affordability and flower quality for you and your loved ones. 


We experiment very often with the Surprise Bunch concept so you can expect a wide range of designs—from exotic vibrant picks to sweet dreamy popular choices.


If you’d love to check out our past bunch designs, visit our Instagram Story Highlights for Surprise Bunch @happybunchsg. Take the leap and join us in this exciting floral adventure!


For Signature Bunch, there are 3 sizes available: Small (S), Medium (M), Large (L). The below size reference is the standard size guide that we apply.


> Size S: Priced at $55 with free delivery, 3–6 blooms/stalks with foliage, bunch height approx. 30cm

> Size M: Priced at $75 with free delivery, 6–12 blooms/stalks with foliage, bunch height approx. 35cm

> Size L: Priced at $95 with free delivery, 12–18 blooms/stalks with foliage, bunch height approx. 40cm


If you prefer to a certain type of flowers, or knowing the designs in advance, we’d recommend to check Fav Bunch Collection and Petite Collection instead.


Kindly note that prices listed are exclusive of GST. For orders placed from Mon 25 Oct 2021, 00:00 (SG time) onwards, there will be GST applied and you can view the GST amount at Cart Summary.

About our Petite Collection

Our Standard Bunch is priced from $35 with free delivery. We believe that a little gesture of love goes a long way, and this Petite Bunch of flowers is perfect for those everyday little moments where you just want to say “I’m thinking of you!“, or when you simply want to add colour to someone’s mid-week blues! 


You can also opt for our Luxe Bunches, priced from $40 with free delivery.  Our Luxe Bunches are wrapped in luxe black wrapping for a more fancy touch.

Kindly note that prices listed are exclusive of GST. For orders placed from Mon 25 Oct 2021, 00:00 (SG time) onwards, 
there will be GST applied and you can view the GST amount at Cart Summary.

About our DIY Flowers

A bunch of DIY Flowers is a thoughtful gift choice for those who enjoy putting together their own vase of flowers. It’s also the perfect creative project to pamper yourself after a long working day. Fresh flowers are delivered right to your door & are ready freshen up your space. Fresh flowers will come with minimal packaging and complimentary flower food and ready to be put in a vase at home. DIY Flowers come in a set of mixed flowers & foliage in 3 sizes:


> Fun Size: $75, features 6 – 10 stems of mixed flowers & foliage

> Just Right: $95, features 11 – 15 stems of mixed flowers & foliage

> Big Love: $115, features 16 – 20 stems of mixed flowers & foliage


Flower selection will be picked by us and will not be revealed until they are delivered. 

You can check out some of the past curations & creations by other customers via our Instagram page’s DIY Story Highlight @happybunchsg.



About our Customised Gift Boxes (aka Build A Box)

You know your loved one best! Have the freedom to customise your very own gift box for your loved ones with your preferred budget. You can select gift items from the selection of thoughtful brands we’ve handpicked for you – yummy treats, fragrance, wellness, productivity & more. You can also add a personal touch by choosing to include your message on a postcard with your box.


Each box will come with stuffing, and will be sealed with a ribbon. Go big or go small, it’s the thought that counts. Happy curating away!


From $15+ with free delivery.


Kindly note that prices listed are exclusive of GST. For orders placed from Mon 25 Oct 2021, 00:00 (SG time) onwards, there will be GST applied and you can view the GST amount at Cart Summary.

Which Gift items that are Halal-certified or Muslim-friendly?

We hear you. It is currently difficult to identify which gift items that are Halal-certified or Muslim-friendly in our growing list of gift items under Build A Box. While we’re working on introducing filter options at the moment, here’s a quick fix for you. Our team has put together a blog article with a summary list to help make it slightly easier for you in the meantime.


Check it out here: www.happybunch.com.sg/blogs/halal-certified-muslim-friendly-gifts/

About our Ready-To-Order Gift Boxes

Prefer gift boxes that are curated by us based on different themes? Check out our Ready-To-Order Gift Box. 

Simple select your preferred option and check out in just a few clicks.


Kindly note that prices listed are exclusive of GST. For orders placed from Mon 25 Oct 2021, 00:00 (SG time) onwards, 

there will be GST applied and you can view the GST amount at Cart Summary.


Need something special for an important occasion?

In case you wanna go big for an important occasion, here’s how:


> Bundle your Happy Bunch with a Happy Box (Add them to cart one by one and check out together)

> Upsize your Happy Bunch

> Fill your Happy Box with a lot of goodies, we can accommodate up to 15 items 😉

> Get a DIY Flowers with the Flower Care Box, all you need for a fun flower arrangement project at home

> Order one of our large Ready-To-Order hampers for up to 10 pax


Do you offer bouquet and/or gift box packaging customisation?

We don’t offer customisation for individual orders. If you need customisation or assistance for bulk order for your organisation, kindly contact us via hi@happybunch.com.sg and we’ll assist you further 😊


Can I request for a specific delivery timing?

We are not able to promise delivery at a specific time as our delivery partners follow a pre-planned optimised route that depends on the orders we have for the day. This keeps us affordable! :)


Nonetheless, if you have any timing request, do email us at hi@happybunch.com.sg. While we can't promise anything, we will work with our delivery partner to try our best to deliver it in time.

Will my bunch be delivered earlier if I place an order in advance?

The delivery timing doesn't depend on the time you place your order. Instead, it depends on all the orders we receive for the day and the most optimised routes for our delivery partners.


This ensures that we deliver the all our bunches effeciently, while at the same time keeping Happy Bunch fresh and affordable for you and your loved ones.

What happens if my bunch is delivered later than the specified delivery window?

While late delivery is rare, it may happen from time to time due to unexpected events (i.e. traffic jams, road closure, car breakdown, unexpected delays at one delivery location, weather condition, etc.).


As soon as we are informed of potential delays, we will reach out to you via phone and/or email to seek your advice on what would be the best option to handle the situation. This may include re-routing to residential address or re-scheduling the bunch to the next day.


Rest assured that our team will work closely with you via phone and/or email to ensure that we deliver happiness to you and your loved ones no matter what challenges we encounter. :)

Which areas do you deliver to?

We deliver to most areas in Singapore, except for security restricted areas.

Below is a list of some locations we don’t deliver to:
Airline Road
Airport Cargo Road
Alps Avenue
Brani Terminal Avenue
Changi Airfreight Centre
Jurong Island
Khusu Island
Pulau Busing
Pulau Damar Laut
Pulau Sakeng
Pulau Sebarok
Pulau Tekong
Pulau Ubin
Rifle Range (Firing Compound)
Seletar Aerospace
St. John’s Island
Tuas South Boulevard
Turf Club Avenue
West Camp Road

There are also other security restricted areas which we are unable to deliver to. Do drop us an email at hi@happybunch.com.sg if you are unsure if the delivery address is within the security restricted area.

Why do I need to provide the recipient's full address and phone number?

It'll help our delivery partner deliver your bunch smoothly. Our delivery driver will need to contact the recipient if they encounter any issues at the delivery address.

Can you ensure that you hand over the bunch directly to the recipient?

As much as we would like to, we are not always able to. If the recipient is unavailable at the time of delivery, we will pass the bunch to someone who can take receipt of the flowers and hand it over to then directly when they return.


For residential address, if no one is at home, our delivery partner will leave the bunch at a safe location outside the unit.

What happens if my recipient is not at available at the delivery address?

If the delivery address is a residential address, our delivery partner will leave the bunch in a safe spot. The safe spot may be with the security guard, a neighbour, or behind the gate (for houses) or grille (for condos), whichever option is available to our delivery partner in accordance with the security policies of the particular residence. 


If the delivery address is an office address, our delivery partner will leave the bunch with the receptionist or colleagues if the company security guideline allows that. 


You can also indicate preferred person to look for or location to place the bunch in the delivery instructions, in the event the recipient is not available.


Kindly note that we are only able to attempt delivery of your bunch once in order to minimise our delivery cost and keep Happy Bunch affordable. Please ensure that there is someone who can receive the bunch on your recipient’s behalf if you’re not sure whether your recipients is around. If the bunch can't be delivered due to restrictions at delivery location and both sender and recipient are not contactable, we will consider the delivery as undelivered. 


There would be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed. 

What happens if my bunch is undelivered?

When we have done everything we can to locate the recipient but are unable to, we will consider the bunch undelivered. If we are unable to contact either the recipient or sender to confirm the delivery details, we will not risk the bunch going missing or being handed to the wrong person. Therefore, the bunch will be returned back to our office. 


Kindly note that for such cases, there would be a re-delivery fee of $12 applicable for every subsequent attempt. We will reach out to you to confirm the re-delivery first before we proceed. 


Don’t worry though. Instances of undelivered bunches are rare, as long as the complete and up-to-date delivery details are given to us.

Can I request for a change in delivery address? Will there be any additional charge involved?

Any change in address request before 9am on the delivery date is complimentary. Any change in address after 9am on the delivery date will incur a re-route charge of $12.


You can reach out to our team via live chat or hi@happybunch.com.sg to request for change in address.

How will I know when the bunch has been dispatched or delivered?

We'll send you an email once when it has been dispatched and another when it has been delivered. 


You can track our delivery partner's whereabouts as well. However do note that our delivery partner has multiple deliveries to make hence he'll take a while to get to you :)

Can I self-collect /pick up the bunch myself?

Yes, you may place order via our website and pick it up at our office at 201 Henderson Road, Apex @ Henderson, #07-08, Singapore 159545, from Mondays to Saturdays (except public holidays). When placing your order, select “Self-collection” as the delivery method and select your preferred time of collection :)

Can you deliver to hotels?

We can deliver to hotels and leave the bunch with the front desk as long as you provide us with information such as the guests' name and room number, which should match with the hotel's booking info. It would also be great if you can give a heads up to the hotel's reservation team!

Can you deliver to hospitals?

We can deliver to hospitals as long as you provide us with recipient's name, mobile number, ward & bed number.


Do be sure that the recipient will not be discharged on the same day or before the delivery!

Can you deliver to restaurants?

We can deliver to restaurant, though not at specific timing. Our delivery window will be from 11:00am and we aim to complete all deliveries by 6:00pm. If you'd like us to, please let us know the name used for the restaurant reservation and also do give a heads up to the restaurant's service team.

Do you guys charge delivery fees?

We offer free delivery for our standard delivery window (any time from 11:00am to 6:00pm). However, there would be additional delivery charge for the following cases:


- $12 re-delivery fee for subsequent attempt when the bunch is undelivered on the first attempt (check out the details in the above FAQ that covers this topic)


- $12 re-route fee for change in delivery address that reaches us too late (check out the details in the above FAQ that covers this topic)

What is the difference between bunch sizes (eg. petite, small, medium, large)?

A petite (XS) bunch is the smallest size we offer. 


A small bunch is an upsized bunch where you can expect 2x flowers of a petite bunch. Similarly, a medium bunch would have 3x flowers of a petite bunch, and this concept is the same for the rest of our bunch sizes available.


Consider upsizing your bunch for special occasions like birthday, anniversary and graduation! :)

Can I choose the flowers in the bunch? Do you do customisation?

We currently do not offer customisation for individual orders.


If you need customisation for bulk order, contact our team via hi@happybunch.com.sg and we will assist you further.

Can I request for a past bunch?

We are glad you like our past bunch designs! Sadly, we cannot fulfil the request for a past bunch design because we carry limited stock of flowers for each bunch to reduce wastage and keep our bunches affordable. :)


If you need customisation for bulk order, contact our team via hi@happybunch.com.sg and we will assist you further.

Can I keep my bunch overnight before giving it to the recipient?

Our bunches are delivered to you fresh! However, we would recommend you to take the bunch out, trim them slightly, place them in cool water and keep them in a cool room to prolong their lives. When you need to give it out the next day, ensure the stalks are placed in wet cotton, covered by a little plastic bag (not to wet the wrap) and simply put it back to the original wrap. We hope these tips work for you. 


Still unsure? Talk to our team via our live chat support or hi@happybunch.com.sg.

How long can the flowers last? How can I take care of my flowers to keep them longer?

On average, flowers can last 3 - 5 days with simple flower care tips. Certain types of flowers are more hardy, thus, there are times when the can last up to a week or more. On the other hand, some flowers are really fragile, lasting not more than 3 days.


You can plan an active part in taking care of your happy bunch and helping them to stay fresh longer. Flowers are living things, just like us. Once you receive your bunch, remove the cotton, trim the stalks slightly and pop them in a vase with clean water. Change water daily and keep them in cooling environment, away from direct sunlight. Simple right? You can do it :)

Why is the arrangement different from what we see in your pictures?

Part of the beauty of life is that flowers, fillers and foliage come in different shapes, sizes, and stages of bloom. On top of that, our flower fairies also express their creative flair in arranging the bunches based on the stock they have in hand. So while the bunch may look a little different, it would have been curated with no less care, love and attention. And please be assured that the number of stalks in the bunch is as what you've seen in the pictures.

I received wilted flowers, broken flowers, unhappy looking flowers.

Oh, dear! Please reach out to our team at hi@happybunch.com.sg with pictures of the flowers received within 24 hours. We will assess them for further actions. In the meantime, do pop your bunch in a vase with clean water and keep them in a cool area, away from direct sunlight. In most cases, your flowers might simply get thirsty during delivery, and will perk up after drinking some water.

I just received a happy bunch today. I want to know who sent me flowers.

We hope that the Happy Bunch made you smile! You may reach out to us via live chat or hi@happybunch.com.sg, and share with us the order number that is printed on the message card (it starts with D-xxxxxx-xxxx). We will help you to get in touch with the sender to find out if they would like to share their name. :)

How do I make changes to an order I’ve already placed?

Drop us an email at hi@happybunch.com.sg or you can reach out to us on Livechat. Depending on the status of your bunch, we will confirm with you whether the change can be made. As we operate on a super-fast turnaround time, we really do need 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made!

I would like to remain anonymous.

We don't share sender's name with the recipient unless it is indicated in your message. Simply leave out the sender details in the message of the bunch and these details will not be revealed anywhere else.


But do remember to provide us with your full sender details, as we may need to contact you if we are unable to contact the recipient when delivering the bunch!

Am I able to pre-order a bunch?

Of course! You may pre-order a bunch from our website anytime!


Do take note that our weekly bunch changes every week. If you are a thrill seeker and is looking for a surprise, you can go ahead and pre-order our Surprise Bunch. However, if you like to keep things safe, we would recommend our Signature Fav bunch range, which will be the same every week! :)

How do I place an order?

You can place an order on our website. To place an order, login to your Happy Bunch account or create a new one if it’s your first order with us. Select the delivery date, choose the bunch design and select your bunch size. Do remember to fill in the updated delivery details and message (if any) before checking out. That's all, you’re done! :)

How do I know if my order has been confirmed?

An email confirming your order will be sent to you at the email linked to your Happy Bunch account. This is an automatically generated email, so please check your spam folder if you do not see it in your inbox. You can also log into your Happy Bunch account, click on the Order tab to check your order.


If you encounter issues during check out and are unsure whether the order has gone through, follow the above steps to check before trying to place a new order. 


Feel free to reach out to us via live chat or hi@happybunch.com.sg if you need any assistance.

What language can the message be in?

Any language! Your message can be in English, Malay, Chinese characters, Tamil script and so on. Emojis and emoticons may be included as well! 😁

What happens if I’d like to cancel my order?

If you would like to cancel your order, do drop us an email at hi@happybunch.com.sg. Cancellations made on the same day of the delivery cannot be refunded and/or rescheduled. Do get in touch with us at least 24 hours before the delivery of your bunch.


If the cancellation is made at least 24 hours before the delivery date, you can choose between the following 2 options:

- We can send you a store credit coupon with the same value of your cancelled order for future usage.

- If a monetary refund is preferred, kindly note that a SGD10 administrative fee will be incurred and amount refunded will be less this fee. It will usually take 7 - 10 working days for the refund amount to be credited back to your card if you opt for this option.

Will the receipt of purchase be attached to the bunch sent to the recipient?

No, we don't attach any receipt to the bunch delivered. E-receipts and order confirmations will be emailed to you directly. Don't worry! :)

I encounter errors when placing order and need urgent support. How can I contact Happy Bunch team?

Oh dear! We're sorry to hear that. Reach out to our team via our live chat support or hi@happybunch.com.sg. We will assist you from there. 

What are your support hours if I need help?

Our customer service team is available from 9am to 6pm, Mondays to Fridays. We will get back to you as soon as we can!

I would like to make a bulk order. How can I do so?

Just drop us an email at hi@happybunch.com.sg , or for bulk corporate orders you may head to our Corporate Gifting page and fill up your details. We will get back to you soon!

How do I make payment?

You can make payment with a debit/credit card via our website. We are using Stripe (https://stripe.com/sg) as our payment gateway.

Can I make payment from overseas?

Yes you can. Just make sure that your card has been activated for online transactions. You can reach out to your card's issuing bank to confirm.

I tried to make payment but my card was declined. What can I do?

Do reach out to our team via live chat or hi@happybunch.com.sg. We will be able to check and advise you further. 

Do I have to register/create an account before ordering?

Yes, you do. Having an account will make your future orders more convenient. It doesn’t take long, we promise! You can do it as part of checkout process or go to "Login/Register" tab on our homepage.

I can't remember my password. How can I reset my password?

You may reset your password by clicking the ”Login/Register” tab on our homepage and selecting “Forgot Password” to reset your password. You can also email us at hi@happybunch.com.sg and we will be able to assist!

How do I change/update my details?

You can do so by logging into your Happy Bunch Account. Click on the ”My Account” tab, followed by “My Details”. :)

How can I add new recipients?

There are a few ways you can add a new recipients: 

1) You can add a new recipient when placing order for a bunch 

2) You can add a new recipient by clicking on "My Account" tab, followed by "My Recipients"

How can I check my past orders?

You can check your past orders by logging into your Happy Bunch account, clicking on "My Account" tab, followed by "My Orders". You can view and download your past invoices in PDF format from there :)